CPS Claims Management Services
Business owners often don’t realize how much a particular claim costs or how a seemingly less severe/minor claim becomes a very costly one until its too late and their premiums have gone up.
At Consolidated Personnel Services, our dedicated Claims Manager, Doreen O’Malley, brings decades of experience managing claims. This benefits our clients and their employees by not only ensuring that the claim costs are relative to the claim, but also that employees are getting the proper treatment so they can get healthy and back to work as soon as possible.
As owners of a small family owned restaurant here in the Phoenix valley, Consolidated Personnel Services has become a valuable partner to us.
Not only has having CPS as our Human Resource Department given our business access to “Large company” type benefits in our “Mom and Pop” organization, but the personalized attention to our day to day issues has made Consolidated Personnel a valued asset to us.
Yulonda and her staff are always there to answer questions and provide the best solutions for our needs.
As one of our clients, once you report a claim to our claims department, here is what happens…
We gather information, determine any questionable issues and promptly report the injury to the carrier.
We advise the client when the employee has been released for modified duty, determine from the client if modified duty is available and communicate that information to the adjuster.
We monitor all claims to conclusion and we make suggestions to the adjuster to proactively manage the claim.
We contact the medical provider for treatment information and work status to determine the nature and extent of the injury and to determine if referral to a specialist is required.
If the claim involves lost time from work, we promptly provide the adjuster with pre-injury wage information to establish the Average Monthly Wage (AMW) and pay wage compensation.
Doreen’s experience handling claims, and her extensive knowledge of the Arizona Workers’ Compensation law, is an asset most employers cannot afford.
Ask our clients and they will tell you that when it comes to managing their claims and protecting their E-mod and their premiums, Doreen and her team (two team members are bilingual) are second to none.
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